Contact Us

Last updated: 9 May 2026

The fastest way to reach CricWa is on WhatsApp itself: reply HELP to the CricWa Bot for self-serve options, or STOP to opt out instantly. For everything else, the channels below are answered by a human.

Support email

[email protected]

Use this email for billing questions, refund requests, account changes, privacy and DPDP Act requests, partnership enquiries, and bug reports. Please email from the address or WhatsApp number associated with your account so we can verify you quickly.

Response times

  • Support hours: Monday to Saturday, 10:00 to 19:00 IST.
  • Acknowledgement: within 1 working day.
  • Refund requests: acknowledged within 2 working days, processed within 5–7 working days once approved (see Refund & Cancellation Policy).
  • Privacy / DPDP grievances: acknowledged within 1 working day, resolved within 30 days.

Grievance Officer

Grievance Officer (CricWa)

Email: [email protected]

Subject line: "Grievance"

Operator: designbyteena.com

For grievances under the India DPDP Act, 2023 or the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, write to the Grievance Officer above. We will acknowledge within one working day and aim to resolve within 30 days.

Operator details

CricWa is operated under designbyteena.com. For the registered business address, GSTIN, and tax invoices, please email [email protected] with the subject line "Business details" and we will share the relevant document.

What we don't do

  • We don't sell your number or share it for marketing.
  • We don't make outbound calls. If someone calls claiming to be CricWa, it isn't us.
  • We don't ask for OTPs, card numbers, or passwords on WhatsApp or email. Payment data is collected only on Razorpay's secure checkout.

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